Cobra Shipping
The list prices include shipping charges when the appropriate qualifications are met as outlined below. Only shipments to loading docks or approved drop-off locations are eligible for the free shipping program.
Special shipping circumstances will carry additional charges. These include, but are not limited to, inside delivery, residential deliveries, request for delivery appointment, overnight, 2-day and 3-day deliveries and incorrect shipping address.
Seating Inc. reserves the right to ship via its carrier of choice & to modify its Free Shipping Program for specific accounts for any reason (i.e. Credit delinquency, undeliverable address for Seating Inc.’s choice of carrier, discount programs, etc). The Zone to use to determine the free shipping qualifications is based upon the ship-to destination, not upon the originating location of the order. Orders shipped to multiple locations may not be combined to qualify for free shipping.
Cobra Shipping Program
Zones are the same as the Seating Inc. freight program for task, stools, swivel, guest, and stackable seating.
All chairs are shipped LTL. Tables are shipped UPS & LTL. On the price pages, the way an item ships is listed.
Zone 1
All orders of 11 items or more are shipped freight free.
UPS: A $15.00 per item charge for orders of 10 items or less will be added to the invoice.
LTL: A $55.00 per item charge for orders of 10 items or less will be added to the invoice.
Connecticut, Delaware, Indiana, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Washington DC
Zone 2
All orders of 16 items or more are shipped freight free.
UPS: A $20.00 per item charge for orders of 15 items or less will be added to the invoice.
LTL: A $65.00 per item charge for orders of 15 items or less will be added to the invoice.
Alabama, Arkansas, Florida, Georgia, Illinois, Iowa, Kentucky, Minnesota, Missouri, North Carolina, South Carolina, Tennessee, Virginia, West Virginia, Wisconsin
Zone 3
All orders of 21 items or more are shipped freight free.
UPS: A $25.00per item charge for orders of 20 items or less will be added to the invoice.
LTL: A $75 per item charge for orders of 20 items or less will be added to the invoice.
Colorado, Kansas, Louisiana, Mississippi, Nebraska, North Dakota, Oklahoma, South Dakota, Texas
Zone 4
All orders of 50 items or more are shipped freight free
UPS: A $30 per item charge for orders of 49 items or less will be added to the invoice.
LTL: A $90 per item charge for orders of 49 items or less will be added to the invoice.
Arizona, California, Idaho, Nevada, New Mexico, Montana, Oregon, Utah, Washington, Wyoming
Freight Claims
Even though we take every precaution to ensure your order arrives with no damage, we cannot control events that may take place in transit. It is the responsibility of the party receiving the shipment to inspect it for signs of damage before signing the bill of lading. Signing the bill of lading releases the carrier and Seating Inc. from any responsibility for damages occurring during transit.
Caution:
After obtaining a clear receipt for shipment, the delivering carrier is no longer responsible for damage or shortages. It is your responsibility to report any shortages or outward damages on the bill of lading. You protect yourself by refusing shipments showing damage or shortage until transportation carrier has noted on the delivery sheet the extent of the damage or shortage.
In the event of “hidden damage” it is the responsibility of the party receiving the shipment to contact Seating Inc. immediately. Damage to contents must be reported within 2 days from the date of delivery. If at all possible, please take pictures of the damage. All merchandise should be retained in the original shipping container, in the same condition it was in when loss or damage was discovered.
If you experience concealed damage:
1. Call Seating Inc. to report the damage immediately. Then write an affidavit giving date damaged product was received and the damage incurred. If possible take pictures of the damage.
2. Retain all merchandise in the original container.
3. Contact Seating Inc.’s shipping department (800.468.2475) to advise them of the damage situation and be prepared to provide detailed order and product information.
4. Send a copy of your affidavit to Seating Inc. and any pictures, if available. It will be the responsibility of Seating Inc. to file a cargo claim within prescribed time limits and to respond to any requests from the carrier for supporting documentation. The damaged product must be retained until the claim is resolved, or until the claimant is given disposition by the carrier.