Warranty
Seating Inc. warrants to the original end user that this product will be free from defects in its material and workmanship, subject to limitations as expressed below. The company will repair or replace, at its option without charge to the original purchaser only, defective products or parts during the following warranty periods.
Seating Inc. warrants to the original end user that this product will be free from defects in its material and workmanship, subject to limitations as expressed below. The company will repair or replace, at its option without charge to the original purchaser only, defective products or parts during the following warranty periods.
Click on the pricebook below to see the warranty(name turns orange as you hover over).
550 Generous Fit
Coverage Period: 15 Years
Limitations: Users weight is not to exceed 550 lbs.
Intensive Use of 24 hour workday with 7 day work week
400 Heavy-Duty / Intensive Use
Coverage Period: 15 Years
Limitations: Users weight is not to exceed 400 lbs.
Intensive Use of 24 hour workday with 7 day work week
300 Everyday
Coverage Period: Lifetime (which is the entire time owned by the original end user)
Limitations: Users weight is not to exceed 300 lbs.
Normal Use of 8 Hour Workday with 5 Day Work Week
Hospital Warranty
Coverage Period: 15 Years
Limitations: Users weight is not to exceed 300 lbs.
Multiple shift users in hospital/healthcare environment
Cobra
400
Coverage Period: Lifetime
Limitations: User weight not to exceed 400 lbs.
750
Coverage Period: Lifetime
Limitations: User weight not to exceed 750 lbs.
Standard Textiles
Coverage Period: 3 years from date of purchase
Limitations: Normal use as determined by textile manufacturer’s guidelines
10-Year Textiles
Coverage Period: 10 years from date of purchase
Limitations: Normal use as determined by textile manufacturer’s guidelines
Current 10-year warranty textiles: Icon, Open House and all Seating Inc. Mesh.
Arm Pads
Urethane & Gel Pads
Coverage Period: 5 years
Limitations: Normal Use
Cordura Nylon Pads
Coverage Period: 15 years
Limitations: Normal Use
See more information about care of your arm pads
Make Space Collection
300
Coverage Period: Lifetime
Limitations: User weight not to exceed 300 lbs.
400
Coverage Period: Lifetime
Limitations: User weight not to exceed 400 lbs.
Standard Textiles
Coverage Period: 3 years from date of purchase
Limitations: Normal use as determined by textile manufacturer’s guidelines
10-Year Textiles
Coverage Period: 10 years from date of purchase
Limitations: Normal use as determined by textile manufacturer’s guidelines
Current 10-year warranty textiles: Icon, Open House and all Seating Inc. Mesh.
Common warranty issues:
Base and Cylinder Removal Instructions
Warranty Service:
If this product fails during normal use, as set forth in limitations above, within the applicable coverage period, please click here to file a claim with our warranty department.
We will repair, or our option replace, the defective part, free of charge to the purchaser, provided only that the purchaser returns said part to Seating Inc, freight or other charges prepaid. Do not return any parts or product without prior written authorization from Seating Inc. The company reserves the right to inspect any part or product to determine the nature of the defect and it is the purchaser’s responsibility to return the part or product to the manufcaturer at his/her expense for warranty determiniation.
There are no other warranties, expressed or implied other than those specifically described, including without limitation any implied warranty or merchantability or of fitness for a particular purpose. We will not be responsible for incidental or consequential damages, and/or off site labor charges. Our company will advise you of the procedure to follow when making warranty claims. Call Seating Inc. at 800.468.2475 to explain the defect. Give your name, address, and telephone number. Please be prepared with the model number, date of purchase, and date of manufacture, found under the seat.